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The Secrets to Sales Training – 5 Tips that will save you a fortune!

August 12, 2011 by Elite Worldwide 1 Comment

I am honored to say that I have presented more service advisor sales courses than anyone else in our industry. I am not telling you this to impress you, but rather to impress upon you that we here at Elite know what it takes to help service advisors go right to the top, so you can rest assured that these 5 tips will lead you in the right direction.

Filed Under: Collision Repair Business, Collision Repair News, Tips Tricks Advice Tagged With: dealing with difficult customers, elite worldwide president, right sales trainer, sales trainer, sales training, service advisor sales, shot in the arm, sony digital recorders, the secrets to sales training 8211 5 tips that will save you a fortune, wrong sales trainer

5 Training Tips That Work

January 25, 2011 by Elite Worldwide 2 Comments

If you want to build a more profitable, successful business, here are five tips that work…

Filed Under: Collision Repair News Tagged With: 5 training tips that work, america mandate, business skills, elite website, elite worldwide president, president bob cooper, shop meetings, successful business, training courses, training tips

Pricing, Ethics and the Reputation of Your Business

January 4, 2011 by Elite Worldwide 2 Comments

At Elite we know that once someone comes into your shop, you’ll do everything you can to generate a happy customer, and make a fair profit. Unfortunately, some customers will put you to the test when it comes to the prices you charge. They’ll tell you they can’t afford the recommended services, they’ll tell you they can get the same service done down the street for less, or they’ll just need you to knock a few bucks off the price. This is when you typically tell yourself that you’ve already invested a good amount of time and money to get the customer to this point in the sale, so rather than letting the customer walk, you drop your price a few bucks, and in your mind, you just saved a job. Unfortunately, what you just lost was your integrity…

Filed Under: Collision Repair News Tagged With: amount of time, complimentary oil service, customer, department discounts, elite website, elite worldwide president, happy customer, president bob cooper, pricing ethics and the reputation of your business, recommended service, successful business, time and money

Employees Coming in Late

September 16, 2010 by Elite Worldwide 3 Comments

When you start to see a pattern in behavioral issues; such as a tech, manager or service advisor coming in late, here are the things you need to consider: 1) If you don’t nip it in the bud it will get worse. 2) Employees need to be responsible for their own behavior. 3) They need to know why you have specific policies in place. So the next time an employee starts to develop a pattern of bad behavior, such as coming in late, call them into a private environment and ask them why they were late. When they have given you their explanation, say something like this…

Filed Under: Collision Repair News Tagged With: best pay programs, effective business management, elite auto service, elite worldwide president, employees coming in late, final paycheck, need to know, president bob cooper, the next time, three strikes


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