At Elite we know that once someone comes into your shop, you’ll do everything you can to generate a happy customer, and make a fair profit. Unfortunately, some customers will put you to the test when it comes to the prices you charge. They’ll tell you they can’t afford the recommended services, they’ll tell you they can get the same service done down the street for less, or they’ll just need you to knock a few bucks off the price. This is when you typically tell yourself that you’ve already invested a good amount of time and money to get the customer to this point in the sale, so rather than letting the customer walk, you drop your price a few bucks, and in your mind, you just saved a job. Unfortunately, what you just lost was your integrity…
Demonstration of how to clean a paint gun using a gun cleaner.
Paint times are given in the estimating guides as well. In the Mitchell estimating guides, the refinish labor time, R&I time, O/H time are usually right under the title of each part. The R&R time is usually listed with the part. All paint times are determined for painting one panel at a time. However, many […]
By Samuel We’ve almost made it through the first class. Not quite what any of us expected. We covered a very broad amount of information in a short amount of time and didn’t get much shop time. I think all of us are looking forward to being out in the shop for some hands on […]
I recently attended an I-CAR class, Cycle Times, which touched on the subject of lean. It was a great class. If you’re interested in improving the time it takes repair a vehicle at your shop, then I would recommend you attend this class. They mention in the class that cycle time is not only the […]